Refund policy

. Eligibility Window

You have 7 days from the date of delivery to report a broken or damaged item. If more than 7 days have passed since your order was delivered, we cannot offer a refund or replacement.

2. Mandatory Unboxing Video

To prevent fraudulent claims and verify the condition of the product upon arrival, we require a continuous unboxing video.

  • The video must show the unopened package and the shipping label clearly.

  • The video must be recorded in one single take (no edits, cuts, or pauses).

  • The video must clearly show you opening the box and the specific damage to the product.

  • Note: We will not process any refund or return requests for broken items without this video evidence.

3. How to Request a Refund

  1. Record your unboxing video as soon as the package arrives.

  2. Email our support team at [Insert Your Email Here] within 7 days.

  3. Include your Order Number and attach the unboxing video.

4. Exclusions

  • Items reported after the 7-day window.

  • Damage caused by the customer after the unboxing process.

  • Requests submitted without a valid, unedited unboxing video.